"Net Heads" in Variety

Mike Monello of Haxan Films drew my attention to an article at Variety (subscription required) about how Hollywood is dealing with "film fan sites" like chud.com, JoBlo.com and Ain't It Cool: essentially as primative buzz marketing. Does that mean Hollywood is closing to getting the Web? Not by a longshot ...

The main thrust of the article involves the dangers of treating Internet message boards as the equivalent of professional publications (something I heartily concur with):

"Such monitoring can be quickly blown out of proportion, though, and studio Net experts all have stories about frantic phone calls from execs who just read a negative posting on a Yahoo or MSN message board.

"'We do deep studies of those boards because they're another metric and an important tool,' says WB senior VP of interactive marketing Don Buckley.

"'You don't want to draw too much out of a small group of people talking, but if you look cumulatively across sites, it can start to mean something.'

"Studios are starting to realize that by feeding these Web sites, they can start a buzz that quickly multiplies in the industry and the public."

The article does also include talk about how many of the "leaks" that appear on Internet boards are from the studios themselves (whether positive leaks about their own productions or vicious rumors about their competitors) and about the kind of unique ego-graft that drives that buzz (did you know that AICN's Harry Knowles is "even producing projects at Revolution and Paramount -- a remarkable new role for a Web impresario operating at arm's length from the studio system"?)

Variety's Ben Fritz even kind of gets that buzz on the Web can lead to bigger things:

"Moreover, the Web sites can fan flames. Net-savvy marketing execs note that the mainstream media often picks up on the chatter: When you hear someone talking about the buzz on the new 'Star Wars,' the latest gossip on TheForce.net may be the source.

"It's part of a general maturing of Internet marketing, which had a quick rise during the dot-com boom and fall in the subsequent bust."

Ultimately, though, the pressures on film marketing executives to harnass the buzz-making potential of the Web are sheerly about economics:

"Web marketing now typically takes 3%-5% of a pic's marketing budget; on a genre movie, between $50,000 and $100,000 may be allocated to advertising on fan sites on top of extensive PR management.

"With marketing costs having risen 30% in the past year, the studios are embracing the opportunity to master a new, and relatively cheap, tool."

And therein is the rub: what Variety's headline calls "'Net heads finally get some respect" is really not that different from casting Harry in your film for some free press or making him up from scratch. Don't get me wrong -- I'm a practitioner of "buzz marketing," but I always preach that it is about recruiting fans and building a relationship with them, not about simple insertion of marketing messages in ways that traditionally-trained journalists or savvy readers would be loathe to participate in.

What a film fan most craves from the Internet is a connection with the people who made the film (the stars, the writer, the director or even just the ideas the film raises). In fact, that might be the most generic definition of fandom for any media ... or product, or service. If thinking of it as "brand loyalty" is easier for you than thinking of them as "fans" that would at least put you closer on the right marketing path of legitimate buzz building.

People (real people, that is) seldom have a burning desire to connect with a marketing message, but real fans will happily (and willingly) spread a marketing message as your standard bearers. Sufficiently encouraged and energized and deputized, idle fans will find ways to market you: they've invested themselves in your success. When you do it right, it looks more like this (where fans of Haxan's short-lived television series "Freakylinks" still plot for the show's return three years after the show was canceled.)

Real memetics can't be forced unnaturally, but they can be introduced and cultivated: the best independents on the Web understand that as "community building". For film marketing, that ultimately means treating your "web fans" as your "best fans" ... and finally giving them "some respect" as something more than a target demographic to be manipulated.

posted to Memetics on April 12, 2004